Privacy policy
OUR COMMITMENT TO YOUR PRIVACY
At Clay & Chloe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase.
THE INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, pages visited, and interactions with our website. This information helps us operate, maintain, and improve our online store. When you place an order, contact us, or subscribe to our emails, we may collect personal information such as your name, email address, shipping and billing addresses, phone number, order details, and communication preferences. Payment information is processed securely through Shopify and its supported payment providers. We do not directly store complete credit card numbers. We may also use cookies and similar technologies to support website functionality, understand visitor activity, and improve the shopping experience.
HOW WE USE YOUR INFORMATION
We collect and use personal information to process and fulfill orders, arrange shipping, provide customer support, and communicate important updates about your purchases. We may also use your information to improve our website, understand customer preferences, prevent fraud, and send marketing communications when permitted by applicable law and your communication preferences. We share necessary information with trusted service providers, including Shopify, payment processors, and shipping carriers, to operate our business and fulfill orders. We do not sell customer contact information to third parties for their independent marketing purposes.
UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
You may request access to or correction of your personal information by contacting us through our Contact Us page. We may request additional information to verify your identity before processing your request.
YOUR CHOICE ON COLLECTION AND USE OF YOUR INFORMATION
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. You may also request access to, correction of, or deletion of your personal information through our Contact Us page, subject to applicable legal requirements. Certain information may be retained as necessary to fulfill orders, maintain transaction records, comply with legal obligations, or resolve disputes.Our website may contain links to third-party websites. Their privacy practices are governed by their own privacy policies.
OUR COMMITMENT TO SECURITY OF YOUR PERSONAL INFORMATION
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, or loss. Our website operates through Shopify, which provides secure payment processing and ecommerce infrastructure. Personal information is shared with trusted service providers only as necessary to process payments, fulfill orders, and operate our business. While we take steps to safeguard your information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
CHILDREN'S PRIVACY
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us through our Contact Us page so we can review the request and take appropriate action.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page, with the revised effective date where applicable.